Common questions
Last updated 9 July 2026
1. Where do the prices come from?
The supermarkets’ own publicly listed shelf prices — Woolworths, Pak’nSave and New World — via the independent grocer.nz project, updated regularly. Prices are indicative: actual shelf prices vary by store and change often, so treat totals as close estimates — that’s why they’re shown with ≈.
2. Is it OK to photograph a recipe from a book or website?
Yes. A list of ingredients can’t be copyrighted, and Pottle only reads the facts — ingredients, amounts, times — then writes the method in its own words, into your private cookbook. It never copies anyone’s writing or photos, and nothing you save is published anywhere. It’s the digital version of copying a recipe into your own notebook.
3. What do you do with my data?
We don’t sell it and we don’t run ads — Pottle is funded only by the subscription. Your recipes, plan and shopping list are private to your account. See our Privacy Policy for the detail.
4. How does the free week work?
Free for 7 days from signup — no card needed to start. After that it’s $19.90 per month or $99 per year. Cancel anytime.
5. Do I have to count calories or macros?
No. You set your goal once, and the engine sizes every meal’s portions to match. If a day runs light or heavy, tap “Fix my macros” and Pottle suggests simple food fixes — a topping to add, a portion to trim, a swap — and you confirm the ones you like. You can look at the numbers whenever you want; you never have to count or log anything.
6. I cook for more than one person — does it work?
Plates are sized to your own target, and every recipe also shows the full “serves N” amounts for cooking for the household. A companion Pottle app for the whole household is on the way — same cookbook, meals for everyone, no macros — and one subscription gives you both.
7. Which supermarkets do you support?
Woolworths, Pak’nSave and New World, nationwide — switch stores any time and the shopping list re-prices.
8. Something’s broken / I have a question.
Email support@pottle.co.nz — a real person reads it.