Privacy

Last updated 29 August 2026

This is a working draft. We are finalising it against the New Zealand Privacy Commissioner guidance at privacy.org.nz before Pottle opens to the public.

Pottle fills your real supermarket trolley from a message. This explains what personal information we collect, why, and how we look after it. It follows the New Zealand Privacy Act 2020.

What Pottle does

You log in to your supermarket account and Pottle acts on your behalf to add items to your trolley. Pottle never checks out, pays, or places an order. You review and pay on the supermarket's own site.

What we collect and why

Your name and the messaging number you contact us on, over WhatsApp or Telegram, so we know who you are and can reply. The items and trolley we build for you, and your shopping and spend history, so you can say the usual and see where a shop is cheaper. The session cookies needed to keep you logged in to your supermarket account, which we store encrypted. We collect this directly from you and from the supermarket account you log in to, and we only collect what we need to fill your trolley.

Logging in and your password

You log in on the supermarket's own page. On a computer your password never passes through Pottle. On a phone we relay your keystrokes to that page and keep nothing. We never store your password.

Who we share it with

We share what is needed with the supermarket you log in to, so we can fill your trolley. Pottle runs on trusted services that handle data for us: Vercel for hosting, Browserbase for the secure browser that logs you in, Anthropic for the AI that reads your messages, and Neon for our database. Some of these are overseas. We do not sell or rent your information, ever.

How we store and protect it

Your session data is encrypted and everything travels over a secure connection.

How long we keep it

We keep your data while you are logged in. When you log out, by telling us to log out of one store or everything, we delete your stored session and data.

Seeing and correcting your information

You can ask what we hold about you and ask us to correct it. Most of it is already in your chat. Email hello@pottle.co.nz.

Your choice

Logging in is optional and you can log out at any time.

Complaints

If you have a concern, email hello@pottle.co.nz. You can also contact the Office of the Privacy Commissioner at privacy.org.nz.

Contact

hello@pottle.co.nz